Shipping policy
Shipping Rates & Policy for SoukDubai.com
Effective Date: 19/10/2023
Shipping Policy
At SoukDubai.com, we are dedicated to providing you with efficient and reliable shipping services for your wholesale orders. We understand that unexpected events can occasionally occur during the shipping process. To ensure transparency and clarity, we have outlined our shipping policy to address various shipping-related scenarios.
Shipping Times:
All our shipments to customers in the EU and the UK are estimated to arrive within 5-7 working days from the date of order confirmation. We make every effort to meet this delivery timeline. However, please note that there may be unforeseen circumstances and factors beyond our control that could affect shipping times. In such instances, we appreciate your understanding and patience.
Unlikely Events During Shipping:
It is important to recognize that anything can happen during the shipping process. While we strive to provide a seamless shipping experience, the following scenarios may occur:
1. Shipping Delays: Unforeseen events, such as customs clearance delays, extreme weather conditions, or logistical challenges, may cause shipping delays. We apologize for any inconvenience this may cause and appreciate your patience.
2. Late Shipment: In rare instances, shipments may be dispatched later than initially anticipated. We will do our best to keep you informed of any delays and provide tracking information for your order.
3. Lost or Damaged Items: In the event that your order or items are lost or damaged during shipping, we hold full responsibility for these occurrences. More information about our refund and return policies can be found in our Refunds/Returns Policy page.
Responsibility for Lost or Damaged Items:
We take the utmost care in packaging and preparing your wholesale orders for shipping to ensure their safe delivery. In the unfortunate event that your order or items are lost or damaged during transit, please refer to our Refunds/Returns Policy for a detailed explanation of our procedures and guidelines for requesting refunds or returns for damaged or lost items.
We are committed to resolving such situations swiftly and ensuring your satisfaction with our services. Our dedicated customer support team is readily available to assist you in the event of any shipping-related concerns.
Should you have any questions or require further information about our Shipping Policy, please do not hesitate to reach out to our customer support team at info@soukdubai.com
We value your trust and appreciate your business at SoukDubai.com. Our goal is to make your wholesale shopping experience as smooth as possible, and we thank you for choosing us as your UAE brands wholesale supplier.