Refund policy

Return and Refund Policy for SoukDubai.com

Effective Date: 19/10/2023

At SoukDubai.com, we are committed to providing you with high-quality wholesale products and exceptional customer service. To ensure a seamless wholesale shopping experience, we have outlined our return and refund policy. Please read this policy carefully before placing an order with us. By making a purchase on our website, you agree to comply with the terms outlined in this policy.

1. No Refunds After Placing an Order:
We have a strict no-refund policy once you have placed an order on SoukDubai.com. Once your order is confirmed and payment is processed, it cannot be canceled, modified, or refunded. Please review your order carefully before completing the purchase.

2. No Returns After Shipping and Delivery:
We do not accept returns after your order has been shipped from Dubai and delivered to your address. It is your responsibility to inspect and report any issues with your order upon receipt.

Exceptions for Refunds:
We understand that unforeseen circumstances may arise, and to better serve our customers, we make the following exceptions for refunds:

1. Shipping Refund for Excess Weight:
If, upon packing your order, we discover that the weight of your order exceeds the weight for which shipping charges were originally applied, we will issue a refund for the excess amount of weight. This ensures that you are only charged for the actual shipping costs incurred for your order.

2. Refund for Damaged Items:
In the unlikely event that any items in your order are damaged upon delivery, you may reach out to us for a full refund for the damaged item. To request a refund for damaged items, please contact our customer support team with clear images of the damaged items, your order number, and a description of the issue.

Exceptions for Returns:
We strive to ensure that you receive the correct items in your wholesale order. However, in the rare case that you receive the wrong item(s), you are eligible to request a return. Please follow these guidelines:

- Contact our customer support team immediately to report the issue.
- Provide your order number and a detailed description of the incorrect items received.
- Our team will guide you through the return process, and we will arrange for the return and replacement of the incorrect items.

Please note that these exceptions are in place to address unlikely events and ensure that we are here to assist and support you throughout your wholesale shopping journey from Dubai.

We encourage our customers to inspect their orders upon delivery and report any issues promptly. Our dedicated customer support team is ready to assist you with any inquiries, concerns, or refund/return requests.

For any questions or concerns related to our Return and Refund Policy, please contact our customer support team at info@soukdubai.com

We value your business and look forward to serving you with the best possible wholesale products and services at SoukDubai.com.